Special Orders, Returns & Policies

Shipping Information

Shipping Origins

Unless special arrangements are made, shipments originate from Tennessee.

Bulk Orders

Police and military groups may qualify for bulk discounts. Contact us for purchase and shipping quotes.

Expedited Shipping

Note: Expedited shipping is not generally available through Thyrm.com. For alternative shipping options, contact us with your needs and preferences.

Domestic Shipping (US)

All domestic shipments use USPS within the United States.

International Shipping

Shipping Options

USPS First Class International

  • Cost: ~$17 for small orders
  • Not insured or trackable once it leaves the US
  • Significantly lower cost option

USPS International Flat Rate

  • Cost: ~$30 for small orders
  • Insured and trackable
  • More expensive but secure option

Tracking Limitations

We can track all orders until they leave the US. Once in destination countries, tracking becomes difficult as carriers often transfer to local national carriers. Recipients may need to track through their local postal service.

Customs & Duties

  • Recipients are responsible for all customs duties and fees
  • Duties based on advertised product price listed on customs forms
  • Local post office may charge fees upon pickup
  • Important: Refusal to pay customs/duties does not warrant a refund

Need extensive insurance or private carrier tracking? Contact us for custom shipping quotes.

Returns Policy

30-Day Return Window

Items must be returned within 30 days of purchase. After 30 days, we may not offer refunds or exchanges.

Return Requirements

  • Item must be unused and in same condition as received
  • Must be in original packaging
  • Receipt or proof of purchase required
  • Include note with reason for return and email address

Return Address

Thyrm LLC
517 Fern Ridge Ct.
Sunnyvale, CA 94087
USA

Refund Process

  1. We email confirmation when return is received
  2. After inspection, we notify you of approval/rejection
  3. Approved refunds processed within 7 days to original payment method

Missing Refunds

If you haven't received your refund:

  1. Check your bank account
  2. Contact your credit card company or bank
  3. If still missing, contact us at deborah@thyrm.com

Exchanges

Customers may be able to exchange products that are in new and unused condition, within 30 days of purchase. If the new model is more costly, the customer may have to pay the difference.

We only replace defective or damaged items with the same product. The customer must prove a product is legitimate and the break is legitimate before an exchange is authorized. Cosmetic changes or changes based on customer modification (e.g. drilling) do not warrant an exchange. Disposable products such as CLENS and stickers may not be exchanged once a part is used. We comply with EU Legal Guarantee Rights for our EU Customers.

Exchange Process

  1. Email us at deborah@thyrm.com explaining the defect/damage and/or exchange
  2. Wait for our response with instructions
  3. Ship item to our return address above

Return Shipping

  • Customer pays return shipping costs
  • Shipping costs are non-refundable
  • Delivery time varies by location
  • Items over $75 should use trackable shipping or insurance
  • Important: We don't guarantee receipt of returned items