Special Orders, Returns & Policies

Shipping Information

Shipping Origins

Unless special arrangements are made, shipments originate from:

  • Illinois - Our warehouse
  • Ohio - Our manufacturer

Bulk Orders

Police and military groups may qualify for bulk discounts. Contact us for purchase and shipping quotes.

Expedited Shipping

Note: As of October 1, 2014, expedited shipping is no longer available through Thyrm.com. For alternative shipping options, contact us with your needs and preferences.

Domestic Shipping (US)

All domestic shipments use USPS within the United States.

International Shipping

Shipping Options

USPS First Class International

  • Cost: ~$17 for small orders
  • Not insured or trackable once it leaves the US
  • Significantly lower cost option

USPS International Flat Rate

  • Cost: ~$30 for small orders
  • Insured and trackable
  • More expensive but secure option

Tracking Limitations

We can track all orders until they leave the US. Once in destination countries, tracking becomes difficult as carriers often transfer to local national carriers. Recipients may need to track through their local postal service.

Customs & Duties

  • Recipients are responsible for all customs duties and fees
  • Duties based on advertised product price listed on customs forms
  • Local post office may charge fees upon pickup
  • Important: Refusal to pay customs/duties does not warrant a refund

Need extensive insurance or private carrier tracking? Contact us for custom shipping quotes.

Returns Policy

30-Day Return Window

Items must be returned within 30 days of purchase. After 30 days, we cannot offer refunds or exchanges.

Return Requirements

  • Item must be unused and in same condition as received
  • Must be in original packaging
  • Receipt or proof of purchase required
  • Include note with reason for return and email address

Return Address

Thyrm LLC
517 Fern Ridge Ct.
Sunnyvale, CA 94087
USA

Refund Process

  1. We email confirmation when return is received
  2. After inspection, we notify you of approval/rejection
  3. Approved refunds processed within 7 days to original payment method

Missing Refunds

If you haven't received your refund:

  1. Check your bank account
  2. Contact your credit card company or bank
  3. If still missing, contact us at deborah@thyrm.com

Exchanges

We only replace defective or damaged items with the same product.

Exchange Process

  1. Email us at deborah@thyrm.com explaining the defect/damage
  2. Wait for our response with instructions
  3. Ship item to our return address above

Return Shipping

  • Customer pays return shipping costs
  • Shipping costs are non-refundable
  • Delivery time varies by location
  • Items over $75 should use trackable shipping or insurance
  • Important: We don't guarantee receipt of returned items