“While the THYRM Switchback 2.0 product’s innovative ergonomics and design are a true game changer, the company’s support is unparalleled. I broke the finger ring in regular use. I use it almost daily, so I tried to glue it as it was almost a year old. When the glue didn’t work, I ordered a replacement. On the suggestion of a neighbor, LEO (Law Enforcement Officer), I contacted THYRM and was honest about what had happened, and I was told “We stand behind ALL of our products…” THYRM promptly issued a refund, through Amazon, for the price of the replacement product. UNREAL! This just doesn’t happen these days.”